Epson printers are widely used due to their affordability and reliable performance. However, many users encounter a common error message:
“A printer’s ink pad is at the end of its service life. Please contact Epson Support.”
This issue is related to the waste ink pad counter overflow and can stop the printer from functioning. In this guide, we explain what causes the error, how the Epson Adjustment Program works, and safe ways to fix the problem.
What Causes Waste Ink Pad Counter Overflow Error?
Inside every inkjet printer are waste ink pads, which absorb excess ink during print head cleaning and printing cycles. Over time, these pads reach their preset limit.
When the counter reaches its threshold, the printer firmware locks the device to prevent ink leakage, triggering the service life error.
How to Identify Waste Ink Pad Counter Error
You may be facing this issue if:
- The power and ink lights blink alternately
- Your computer shows the error message about ink pad service life
- The printer stops printing completely
What Is Epson Adjustment Program (Resetter Tool)?
The Epson Adjustment Program is a service utility used by technicians to reset printer internal counters and perform maintenance tasks such as:
- Waste ink pad counter reset
- EEPROM initialization
- Head alignment and calibration
- Ink charge and cleaning
- Motor and sensor testing
- Printer information diagnostics
Important: Many resetter tools available online are unofficial, modified, or pirated, which may violate Epson’s terms of service and can harm your printer or PC.
Functions of Epson Adjustment Program
Typical maintenance functions include:
- Waste Ink Pad Counter Reset
- EEPROM Data Backup and Restore
- Print Head Alignment
- Paper Feed Adjustment
- USB ID Configuration
- Scanner and Motor Diagnostics
- Initial Ink Charge
- Test Pattern Printing
Authorized Epson service centers typically use these tools.
Safe and Official Ways to Fix Epson Waste Ink Pad Error
Method 1: Contact Epson Authorized Service Center (Recommended)
Epson officially replaces or cleans the waste ink pads and resets the counter using licensed software.
This is the safest and permanent solution.
Method 2: Use Epson WIC Reset Utility (Legal Alternative)
Epson supports WIC Reset Utility with licensed reset keys.
You must purchase a reset key to legally reset the counter.
Method 3: Manual Reset (Temporary Workaround)
You can try a basic reset to clear temporary errors:
- Turn on the printer.
- Press and hold the Power and Ink buttons for 20–30 seconds.
- Release the buttons and restart the printer.
This does not reset the waste ink counter permanently but may clear blinking lights temporarily.
System Requirements for Adjustment Tools
- Windows PC or laptop
- USB connection to printer
- Latest Epson drivers installed
- Admin permissions
Risks of Using Unofficial Epson Resetter Tools
Many websites offer cracked resetter software, but they carry serious risks:
- Malware and ransomware infections
- Permanent printer firmware damage
- Voided warranty
- Data theft
- Printer becoming unusable
Avoid downloading unofficial tools from unknown websites.
Frequently Asked Questions (FAQ)
Can I reset Epson waste ink pad counter for free?
Technically yes, but unofficial tools are risky and may damage your printer. The official method requires a licensed reset key or service center repair.
Does resetting waste ink counter fix the printer permanently?
No. The physical ink pads still fill up. Resetting only clears the counter. Eventually, the pads must be replaced.
Which Epson models face this issue?
Common affected models include:
Epson L120, L210, L220
Epson L310, L360, L365
Many EcoTank and InkTank models
Is the waste ink pad replacement expensive?
Usually affordable. In many countries, service centers charge a low fee compared to buying a new printer.
Conclusion
The Epson Adjustment Program is a powerful service tool used to reset waste ink pad counters and perform printer maintenance. However, using unofficial resetter software can damage your printer and violate Epson policies.
For long-term reliability, always use official reset utilities or authorized Epson service centers.